Senior Frontend Engineer (Ruby on Rails)

Senior Frontend Engineer (Ruby on Rails)

Zendesk

Copenhagen or Remote, Denmark

Job Description

Zendesk is looking for a Senior Frontend Engineer to join Team Enigma. Zendesk Help Center is a smart knowledge base for better self-service and empowered agents. The Enigma team lies in the Help Center and builds many of the customer-facing parts of our Help Center product, including how our customers publish and coordinate articles in sections and categories. Enigma is responsible for the Community platform, which lets our customers engage with end-users by letting them ask questions and post comments.

The team has a large degree of freedom in choosing what we work on and how we execute. Our process doesn't have a name but builds on Scrum and Kanban. We believe in empathy for building the best products possible for our customers, but also for encouraging an open and high-trust environment for growing together as a team.

What you’ll be doing

  • Being part of team Enigma means learning how our services work, and how to fix bugs and deliver features into Help Center and Community;
  • Building features inside large web applications used by many thousands of people from different cultures around the world. We will show you how to perform at this scale, and find your own way while balancing the opinions and requirements of multiple interested parties - product, design/UX and engineering;
  • Long term focus on an exciting and strategic new project to provide Help Center content directly to agents working inside the new React-based Zendesk ticketing interface, Agent Workspace;
  • Spend the time and effort to provide solutions that are "just right" as a passionate problem solver in distributed systems, across different technologies;
  • Collaborate with hardworking folks from all over the world!

What you bring to the role

Required experience:

  • Proven record in Software Engineering with strong capabilities in any of the major web-programming languages;
  • 3+ years working with complex web applications;
  • Solid experience with React;
  • GraphQL understanding.

Preferred requirements:

  • Node.js services in JavaScript or TypeScript knowledge;
  • Mentoring technical skills, learn from and share knowledge with coworkers;
  • Ruby on Rails 3 years development experience or on another major web framework;
  • SQL query writing;
  • Open, thoughtful, and empathetic, a conscientious worker, and an eager learner;
  • Take an interest in the product itself and put yourself in the customer’s shoes.

Tech Stack

  • Our core product is a Ruby on Rails application, which we are pushing towards an asynchronous service architecture using components like GraphQL, Node.js, TypeScript, and Kafka;
  • AWS - CICD.

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© EuroJobsites 2021

EuroJobsites is a registered company number: 4694396 VAT number: GB 880 9055 04

Registered address: EuroJobsites Ltd, Unit 8, Kingsmill Business Park, Kingston Upon Thames, London, KT1 3GZ, United Kingdom

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