(Senior) IT Service Delivery Manager

EIB - European Investment Bank

(Senior) IT Service Delivery Manager

EIB - European Investment Bank


The EIB, the European Union's bank is seeking to recruit for its Group Corporate Services Directorate (GCS), Group Digital Office (GDO), Business Solutions Department (BSD), Corporate Applications Division (CA), Transversal Solutions Unit (TS) at its headquarters in Luxembourg, a (Senior) IT Service Delivery Manager*. This is a full time position at grade 5/6.

Panel interviews are anticipated for July.

*internally referred to as (Senior) Officer - IT Applications


Are you searching for a dynamic role in which you could use your problem solving approaches? As a (Senior) IT Service Delivery Manager), you will deliver a wide range of IT projects with the support of a project team to enhance our digital collaboration platforms and participate to the rationalisation and simplification of solutions managed by the team.

Operating Network

The Unit identifies, implements and maintains technical solutions, which aims to digitalise and optimise business and IT processes.

The set of solutions is represented by commercial off-the-shelf applications (COTS) and cloud applications (SaaS) e.g. Plunet, TeamMate+, Celonis, Hopex.

The team focuses on two major directions: sourcing and implementing solutions, and providing the maintenance and support via externalized services. The solutions are used at the EIB Group level.

You will report to the Head of Transversal Solutions Unit.


  • Implement IT solutions with a focus on digitalisation (automating workflows, building team sites, industrialising the management of applications, including, but not limited to moving to Cloud-based services where appropriate); ensure that the solutions are in line with business requirements while remaining cost effective;
  • Conduct and coordinate business analysis with business analysts/or business representatives and external consultants to produce application specifications;
  • Proactively manage the overall evolution, maintenance and support activities for IT applications and technologies to ensure the reliability of existing applications and best quality services to customers;
  • Liaise with internal IT teams, Business units and external service providers to deliver the defined level of service;
  • Coordinate the work of the IT application consultants to the highest standards, project discipline and accountability; make sure they are reaching their objectives coming from projects and/or maintenance and support activities;
  • Responsible for all project management tasks and activities related to, but not limited to, procuring software and services driven by business needs and in line with the EIB with internal principles and policies and market best practice.


  • University degree preferably in Engineering, Information Technology, Information Management, Business Informatics;
  • At least 5 years' of relevant professional experience in IT sourcing, implementing and service delivery of COTS and SaaS applications;
  • Proven experience in IT project management (principles, methods, practices), ITIL, managing service contracts, including procuring software and services, ideally in a public service environment;
  • Proven experience in Business Analysis; able to work with various counterparts, understand and translate their requirements;
  • Experience working with external service providers in a multisource environment;
  • Fluent in English and/or French(*) and preferably a solid understanding of the other.


Find out more about EIB core competencies here.

(*) There may be certain flexibility on this requirement, but limited to particularly suitable candidates who may not yet be proficient in French. If selected, such candidates will be hired on the condition that they build up rapidly knowledge of French and accept that their future career in the EIB may be subject to the attainment of sufficient proficiency in both of the Bank's working languages.

"We are an equal opportunities employer, who believes that diversity is good for our people and our business. We encourage all suitably qualified and eligible candidates to apply regardless of their gender identity/expression, age, racial, ethnic and cultural background, religion and beliefs, sexual orientation/identity, disability or neurodiversity.

Applicants with specific needs are encouraged to request reasonable accommodations at any stage during the recruitment process. Please contact the EIB Recruitment team jobs@eib.org who will ensure that your request is handled."

By applying for this position you acknowledge the importance of maintaining the security and integrity of the Information of the EIB Group. In case of selection for the position you agree to comply with all measures (policies, controls, document classification and management) implemented by the EIB Group to prevent unauthorized disclosure of any information or any damage to the EIB Group reputation.

Deadline for applications: 30th May 2022

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EuroJobsites is a registered company number: 4694396 VAT number: GB 880 9055 04

Registered address: EuroJobsites Ltd, Unit 8, Kingsmill Business Park, Kingston Upon Thames, London, KT1 3GZ, United Kingdom

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