Senior Database Engineer
Senior Database Engineer
Pegasystems
Kraków or Remote, Poland
What You'll Do at Pega:
- Will be involved in application and Database infrastructure support working in collaboration with different internal teams;
- Will be involved in handling service requests, change requests, incidents, problem management and events and notifications;
- Database troubleshooting, analysis and resolution of customers environment issues;
- Ensuring the process is handled and across every level of service management;
- Involved in automation ideas and implementation to helping the team work efficiently;
- Collaborate and communicate with customers and internal stake holders to provide the customers best in class of support.
Who You Are:
You are a member of Service Reliability team who is skilled Postgres, Oracle. MySQL, Mongo, Aurora database. AWS Cloud, OS, Kubernetes, Middleware and DevOps Technologies.
- 4-8 years of database technical support experience;
- Bachelor’s degree in Engineering or similar field;
- Experience in geographically distributed systems;
- Good Analytical and problem-solving skills;
- Good verbal and written communications and experience working with clients in Americas/Europe region;
- Monitoring the uptime of all AWS RDS database systems;
- Creation of development, staging, and production database instances, and the migration from one environment to another;
- Responsible for developer SQL code review to ensure queries are optimized and tuned to perform efficiently prior to production release;
- Taking backups and recovery of databases as part of operations;
- Review and Perform maintenance on databases (e.g., Vacuum, Re-indexing, Archiving) as required;
- Proactive remediation of database operational problems;
- Query tuning and preventative maintenance;
- Diagnose and correct performance problems;
- Proactively monitor databases for potential security, space, and performance issues;
- Installation of DB Upgrades;
- Deep understanding of PostgreSQL server architecture and other Administrative tasks;
- Hands-on Experience with Performance tuning of codes on PostgreSQL, Oracle and Aurora DB;
- Basic network troubleshooting skills including TCP/IP, DNS, VPN;
- Ability to multitask and work during production crisis situations;
- Good understanding of ITIL process specifically – Incident, Change, Problem, Service Request and Escalations;
- Should have experience working on Java technologies and understanding Java/JEE fundamentals.
What You've Accomplished:
- Configuring and Managing Pega Cloud Hosted customer application and services;
- Troubleshooting and analyzing the issues across the Postgres, Aurora, Oracle, MySQL Database, AWS Cloud, Kubernetes, Middleware and DevOps Stack;
- Partner with internal clients, like Security, Provisioning, Product Support to align business goals with implementation results.
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