Network Support Engineer - Data Center (ACI)

Network Support Engineer - Data Center (ACI)

Cisco Systems

Krakow, Poland

Meet the Team 

As a member of our team, you will:

• Troubleshoot and resolve incidents involving various routing protocols, switching technologies, and platform-related issues on Cisco Nexus switches operating in ACI mode, APIC controllers and Nexus Dashboard Orchestrator (NDO).
• Recreate customer technical problems within Cisco's internal labs, conducting thorough troubleshooting, debugging, and log analysis.
• Collaborate with colleagues across different technology teams to resolve network environment issues.
• Work closely with engineering teams to improve product quality by identifying, reporting, and automating the detection of software defects. 

Your Impact 

In this role, you will:

• Gain a deep understanding of the software architecture and forwarding logic of Cisco ACI solution, enabling you to troubleshoot data center ACI fabrics effectively.
• Receive targeted training and mentoring to rapidly enhance your expertise.
• Primarily focus on the Data Center ACI domain while being encouraged to expand your competencies through additional training.
• Access a wealth of resources and support to achieve your CCIE/DevNet certifications, including study materials, dedicated paid study time, and a global network of Cisco labs.

Minimum Qualifications

• Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 3-6 years related experience with Cisco Data Center solutions.
• Understanding of common routing and switching protocols.
• Strong analytical and troubleshooting skills.

Limited experience with Cisco products is not a barrier. With a solid understanding of technology and dedication, an engineer can adapt to Cisco's specific implementations.

Preferred Qualifications

• Expert within one or more of the following areas: Data Center Services Support, Data Center Switching Support, Networking Orchestration, Routing & Switching.
• Experience with Virtualization technology such as Openstack, Kubernetes, OpenShift if a plus.
• Current valid certification (CCNA/CCNP/CCIE and/or DevNet).
• Experience in Python or other programming languages.
• Experience with APIs, Linux, and automation tools.
• Ability to quickly learn new technologies and apply them in practical situations.

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