Priority Support Engineer

Priority Support Engineer

Cognex

Budapest, Hungary

Job Description

Principal Accountabilities

• Act as part of the Solutions Support team to meet or exceed daily and weekly key performance metrics.
• Work alongside a team of technical support engineers fostering a collaborative and high-performing work environment.
• Be part of a shift schedule available to meet 24x7x365 demand for support services, as required by the regional Supervisor.
• Deal with customer support requests, escalating complex issues as necessary.
• Utilise Salesforce, Service Cloud and other applications relative to technical support resolution
• Follow departmental Standard Operating Procedures method statements and processes.
• Attend customer sites in support as scheduled by the regional supervisor.
• Complete all safety training required to work in a safe manner in industrial environments.
• Participate in team activities in line with Cognex’s “Work Hard, Play Hard, Move Fast” culture.
• Expected Travel: 0%

Dimensions:

• Commitment to customer satisfaction, strong attention to detail and action oriented.
• Ability to follow processes, method statements and other instructions relative to delivering quality customer support.
• Team mindset with a focus on operational efficiency and customer experience.
• Good communication and interpersonal skills with a desire to develop career progression.
• Experience of field engineering, industrial environments and customer facing roles.
• Experience with CRM, knowledge base systems, and customer-facing best practices.
• Technical skills relating to the installation, commissioning or support of logistics ID or vision solutions.
• Bachelor's degree or equivalent work experience
• Customer-facing experience
• Minimum of 3 years' experience in a technology or customer support industry.

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