Senior Software Engineer - Ruby/TypeScript/AI

Zendesk

Lisbon, Portugal

We're looking for a well-rounded Senior Software Engineer to be part of our efforts to use AI in providing the world's best customer service. We have a huge amount of knowledge about how our customers solve issues for their customers. Conversational AI agents can use this knowledge to solve problems better and faster, including taking actions on behalf of customers, supervised by human agents. This is where you come in. We're standing up a new team to increase our capability in this field, and you can have a big impact on how this pans out.

What you will be doing:

Actively shape and develop our Ruby on Rails and TypeScript-based services.
Participate in brainstorming, designing, prototyping, and programming within an agile environment.
Drive the resolution of reliability problems at scale, growing your expertise across the entire technology stack.
Cultivate a customer-centric approach within the team.
Lead, mentor, and teach colleagues at various career levels, imparting advanced insights and promoting a culture of continuous improvement.
Effectively communicate changes, strategies, and technical decisions to stakeholders in and around the team with a high level of clarity and consideration.

What you will bring to the role:

3+ years of experience writing and maintaining services in Ruby on Rails/NodeJS/TypeScript.
Experience with LLM integrations and AI feature implementation.
Strong engineering experience and solid knowledge of systems design.
Autonomy to lead a project through its execution, while also knowing when to ask for help.
Able to mentor and lead junior engineers, contributing to an enjoyable work environment that promotes teamwork.
Experience using observability tools to ensure system reliability at scale.
Open minded and inclusive mentality, both for your colleagues and your work.
English proficiency both spoken and written.

Who you are:

A Bachelor’s or Master’s degree in Computer Science or related field.
Experience with Content Management Systems.
Experience with event-driven architecture and event sourcing.
Experience developing and operating high volume, high availability environments.
Experience with container orchestration using Docker, Kubernetes and cloud services on AWS or similar.
Familiarity with modern JS frameworks.
Contributor or owner of open source projects.

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