Global Team Lead Client Service in Tires IT Infrastructure

Global Team Lead Client Service in Tires IT Infrastructure

Continental

Timisoara, Romania

Your tasks

The Global Team Lead Client Services (Windows and Mac) is responsible for leading a global team that provides comprehensive support and services for Windows, Mac and IOS environments in Tires IT Infrastructure. This role ensures the delivery of high-quality client services, drives continuous improvement, and aligns IT services with business needs.

• Lead and manage an international team of client service professionals supporting Windows, Mac and IOS environments.
• Develop and implement strategies to improve client service delivery and user satisfaction.
• Ensure the effective deployment, configuration, and management of Windows, Mac and IOS operating systems.
• Oversee the resolution of complex technical issues and escalations.
• Collaborate with other IT teams to ensure seamless integration and support of client services.
• Monitor and report on key performance indicators (KPIs) and service level agreements (SLAs) with external providers.
• Drive continuous improvement initiatives to enhance service quality and efficiency.
• Stay informed about the latest trends and technologies in Windows, Mac and IOS client services.

Your profile

• Academic degree in Computer Science, Information Technology, or a related field.
• Experience managing client services teams, focusing on Windows, Mac and IOS environments.
• Knowledge about Microsoft Intune and Microsoft Deployment Toolkit.
• Leadership and team management skills.
• Strong problem-solving and analytical abilities.
• Proficiency in Windows, Mac and IOS operating systems and related technologies.
• Effective communication and interpersonal skills.
• Experience with IT service management frameworks (e.g., ITIL).
• Strong organizational and time management skills.

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