Senior Machine Learning Engineer

Senior Machine Learning Engineer

Zendesk

Lisbon or Krakow

What you’ll be doing

• Delivering AI-powered capabilities to our customers at Zendesk scale using the latest in LLM technology;
• Working closely with Product Management, ML Scientists and other ML Engineers to define feature scope and implementation strategies;
• Mentoring junior team members, as well as pairing with more experienced colleagues to foster mutual learning;
• Supporting our deployed services to ensure a high level of stability and reliability;
• Contributing to discussions regarding technical design and best practices;
• Writing clean and maintainable code to meet the team’s delivery commitments;
• Here some of the challenges you will be working on:
  • How do we best expand our RAG platform to handle new use cases?
  • How do we optimize our system for both speed and cost-efficiency?
  • How do we incorporate multiple sources of context to improve the accuracy of our generated answers?
  • How do we make the best use of rapidly evolving LLM technologies?
  • And many more!

What you bring to the role

Basic Qualifications

• 4+ years developing machine learning systems in Python;
• Solid understanding of architecture and software design patterns for server-side applications;
• Experience with managing and deploying cloud services with a cloud provider (AWS, GCP, Azure);
• Experience building scalable and stable software applications;
• Collaborative and growth mindset, with a commitment to ongoing learning and development;
• Self-managed and agile, with the ability to problem-solve independently;
• Excellent communication skills, both written and verbal.

Preferred Qualifications

• Experience with using LLMs at scale;
• Experience in designing and implementing RAG systems;
• Experience with managing and deploying cloud services with AWS;
• Proven experience making data-driven engineering decisions; formulating hypotheses, conducting experiments, and analyzing results.

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