Software Engineer Fullstack II - Knowledge Graph

Software Engineer Fullstack II - Knowledge Graph

Zendesk

Lisbon, Portugal

What you’ll be doing

• Delivering AI-powered capabilities to our customers at Zendesk scale.
• Working closely with Product, Management and the rest of Knowledge engineering to define the scope of features and implementation approach.
• Automating the deployment pipelines for crucial AI-powered services and products.
• Actively collaborating in evolving the workflow and processes together with the members of the team.
• Supporting our deployed services to ensure a high level of stability and reliability.
• Pairing with more experienced colleagues and learning from each other.

What you bring to the role

Basic Qualifications:

• 3+ years developing server-side applications in Ruby, Java or similar backend programming languages.
• Demonstrated ability to build and operate distributed systems at scale.
• Expertise in relational data stores (MySQL, Postgres).
• Sound understanding of architecture and software design patterns for server-side and web domains.
• Experience with provisioning and deploying services with a cloud provider (GCP, AWS, Azure).
• Excellent communication skills, both written and verbal.
• A desire to continually learn and share technical skills.

Preferred Qualifications:

• 2+ years developing web applications with React or Typescript.
• Bachelor’s or Master’s degree in Computer Science/Information Systems or related field.
• Experience working on high throughput messaging systems like Kafka.
• Experience using monitoring/alerting to ensure the reliability of a system.
• Contributor or owner of open source projects.

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