Lead Infrastructure Specialist - Cloud Operations

CellCarta

Wilrijk, Belgium

Are you looking to make your next career move? CellCarta, a Contract Research Organization, is hiring a Lead Infrastructure Specialist to join our dynamic team. As a Lead Infrastructure Specialist, you will have the opportunity to use your expertise and skills to ensure that our services meet the highest industry standards. Come work with a team of talented individuals who are committed to making a positive impact on human health and well-being. Apply today and take the first step towards an exciting new career with CellCarta!

Summary

The Lead Infrastructure Specialist is responsible for providing level 2/3 technical support for cloud solutions.

Responsibilities

More specifically, you will participate in the following:

Receive service desk tickets from end users and provides level 2/3 technical support related to Cloud environments;
Receive escalations from technical support;
Manages cloud environments, including but not limited to cloud networking (VPCs), cloud servers, identity and access management, container hosting, storage, and compute environments;
Coordinate regular maintenance to ensure cloud environments are properly updated and secured;
Debugs issues with cloud hosted environments and applies corrective actions;
Compile/implement system design for cloud systems, including deployment via scripting and console mechanisms;
Provide recommendations to the IT Manager based on problems or requests reported to IT Support;
Work with vendors or other technical resources to troubleshoot Support issues;
Plan and manage the installation, configuration, and upgrade of company software applications hosted on or interacting with cloud solutions;
Maintain contact with Employees until issues have been resolved;
Provide technical assistance and training to users;
Creation of SOP's and change management documentation for new IT systems;
Install and configure operating systems when necessary;
Develop systems and tools for deployment and asset management;
Updates the inventory of systems and assets of the company;
Performs system monitoring, including log review;
Resolve network/telecommunications related issues with remote users;
Troubleshooting and maintaining systems such as Sharepoint, Teams, or other applications;
Creation of scripts (Terraform, Powershell, etc.);
Complies with company SOPs and identifies noncompliant systems or processes.

Education

Degree in a computer-related or other STEM (Science, Technology, Engineering, Math) field.

Main Requirements

More than 6 years in IT;
Proven experience in administering AWS environments, including deployment, troubleshooting, maintenance, and cost optimization, as well as AWS identity management knowledge - required;
Strong knowledge of cloud networking/VPCs;
Experience with Linux environments required. Linux deployment and administration knowledge preferred;
Experience with deployment using CI/CD techniques, as well as use of Terraform scripting strongly preferred;
Experience with CloudFormation, Kubernetes, and DevOps tools preferred;
Experience monitoring with tools such as CloudWatch preferred;
Experience with Microsoft Azure a plus;
Excellent customer service skills;
Excellent communication skills;
Individual must be independent, resourceful, good aptitude for problem solving.