IT Support Engineer

OKX

Sliema, Malta

About the Opportunity

The IT team focuses on providing a seamless and exceptional user experience for all internal users while our organization works towards building a secure and reliable platform for digital asset transactions. As an IT support engineer, you are a part of a talented group of professionals who enhance and manage our robust IT infrastructure while ensuring the reliability and scalability of our IT infrastructure and exchange platform. You will engage with the broader company to ensure alignment of policies, procedures and compliance objectives and information security. You will collaborate and innovate are at the core of our team's values. Join us as we shape the future of cryptocurrency trading.

What You’ll Be Doing

Be the first responder and provide assistance to incoming queries and issues related to computer systems, internal application platforms, network connection, software, and hardware;
Re-route tickets to corresponding internal teams and collaborate as needed;
Responsible for the administration, provision and manage software and applications such as Google Workspace, MS Office, Jamf MDM, Jira, Adobe and Slack in an enterprise environment covering multiple global offices;
Responsible for the initial setup of the company issued laptops, BYOD, software and hardware installation, debugging, updating, maintenance, fault handling and RMA;
Acts as point of contact for all IT-related systems in the office, such as VOIP system, video conferencing system, CCTV, access control system, printer and so on;
Assist new hires during the onboarding process to ensure their company-issued equipment functions as planned, as well as providing basic introductions to some of the IT systems and collaboration platforms;
Resolve technical problems in partnership with the broader global IT Ops teams for Local Area Networks (LAN), Wide Area Networks (WAN), and Wi-Fi;
Participate in Global IT initiatives and projects and assist in IT implementations with projects in the pipeline;
Create IT knowledge-sharing documents, and constantly improve the IT service knowledge base;
Responsible for the implementation of the technical standards, strategies, specifications, and solutions designed by the Global IT team;
Responsible for improving the IT service satisfaction and service experience of internal users.

What We Look For In You

5+ years relevant work experience in technical support or a similar technical environment;
Minimum Bachelors degree in IT information systems, Computer Science, Engineering, Cybersecurity, or related field;
Familiar with macOS is a MUST. Familiar with Windows, Linux, MS Office, Google workspace, Jamf MDM, Jira, Lark, password vault, drive encryption and other similar applications operation and maintenance;
Must be self-motivated, and possess the ability to work reliably and responsibly, both independently and in a team environment;
Good verbal communication, team player, and proactive approach to resolving problems and issues;
Ability to communicate effectively at all levels of an organization, including executive level management;
Excellent English verbal and written communication skills is a MUST;
Ability to handle stressful situations and tight deadlines in a fast-paced environment.