Staff Software Engineer

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Zendesk

Lead a team of experienced Engineers, offering technical direction and assistance at every stage of the lifecycle of the project.
Delivering AI-powered capabilities to our customers at Zendesk scale.
Working closely with Product, Management and the rest of Knowledge engineering to define the scope of features and implementation approach.
Actively collaborating in evolving the workflow and processes together with the members of the team.
Supporting our deployed services to ensure a high level of stability and reliability.
Mentoring junior team members, as well as pairing with more experienced colleagues and learning from each other.

6+ years developing server-side applications in Ruby, Java or similar backend programming languages.
Demonstrated ability to build and operate distributed systems at scale.
Expertise in relational data stores (MySQL, Postgres).
Experience with provisioning and deploying services with a cloud provider (GCP, AWS, Azure).
Sound understanding of architecture and software design patterns for server-side and web domains.
Excellent communication skills, both written and verbal.
Open, thoughtful, and empathetic approach to your work.
A desire to continually learn and share technical skills.

Bachelor’s or Master’s degree in Computer Science/Information Systems or related field.
Experience developing web applications in Typescript.
Experience working on high throughput messaging systems like Kafka.
Experience with graph databases, e.g. Neo4J, Amazon Neptune etc.
Experience in performance testing, capacity planning, and cost optimization for large-scale, complex data pipelines and systems. This includes identifying bottlenecks, ensuring scalability, and minimizing operational costs in cloud-based data environments.
Contributor or owner of open source projects.