IT Infrastructure Support Engineer

IT Infrastructure Support Engineer

ams OSRAM

Premstätten, Austria

What we expect

• Lead problem management efforts, including external moderation and team improvements
• Handle P1/P2 incident management and conduct 8D root cause analysis and lessons learned
• Oversee a specific cost center regarding forecasting, purchase orders, and bills
• Ensure proper cost center separation and adherence to SLAs
• Manage upgrades for Windows 11 clients and servers, including IT OT Server PM, Windows Server, and Linux Server
• Oversee daily operations and serve as the main partner for local technical Services
• Conduct regular status meetings infrastructure teams (local and global)
• Collaborate with the global support team for service center transitions

Who we are looking for

• Successfully completed studies in Informatics, Electronics or a comparable field
• Proven experience in IT and OT solution Management
• Familiarity with Windows and Linux server Management, IT Service Management (e.g. ITIL) and Service Now
• Knowledge of cost center management and license management
• Strong understanding of infrastructure management and technical Services
• Excellent problem-solving and incident management skills
• Ability to coordinate and manage multiple tasks and Projects
• Strong communication and team collaboration skills
• Fluent english language skills, german is an advantage

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