Senior Software Engineer Core Services

Senior Software Engineer Core Services

Zendesk

Krakow, Poland

Job Description

We are looking for a well-rounded Senior Software Engineer to join our Permissions team, where you will build and contribute new features that enable our customers to have fine-grained control over access to their Zendesk accounts across all products. Ideal candidates will possess excellent problem-solving skills, be driven to help customers, and be passionate about building robust access controls for large-scale use cases.

What you’ll be doing

  • Be part of a team of intelligent, passionate, and humble engineers who own their products and share a vision for what they build
  • Deliver value directly to our customers by building and maintaining secure access controls
  • Maintain excellent reliability and quality for our systems and navigate the challenges presented working at a global scale. We own some of the largest scale services within Zendesk.
  • Champion standard methodologies, high quality code, and appropriate test coverage. We ship code frequently and fast, but stability and reliability must never be compromised.
  • Design solutions to move us further toward a fine-grained permissions management system across Zendesk services
  • Solve complex problems and make decisions about technical tradeoffs that optimise for prioritised qualities through analyzing using multiple perspectives and information

What you bring to the role

Required Qualifications:

  • 4+ years of proven experience in a backend or full-stack application engineering role
  • Deep understanding of web application development and excellent knowledge of at least one JVM language and/or Ruby
  • Excellent communication and time-management skills
  • Pragmatic approach to deliver outcomes often and early
  • You believe building phenomenal software is a team effort and enjoy learning together through pairing, code reviews, tech talks, etc
  • Comfortable taking ownership of all phases of software engineering: design, development, testing, deployment, and operational issues.
  • Experience working on large scale Identity & Access Management systems and/or familiarity with IAM industry practices
  • Experience with container orchestration using Docker, Kubernetes and cloud services on AWS or similar
  • Minimum years of experience as a Software Developer 5-10 years

Preferred Qualifications:

  • Prior experience owning Ruby or Scala services in a high volume, high availability environments
  • Experience using monitoring/alerting to ensure the reliability of a system
  • Familiarity with modern JS frameworks.

Tech Stack

  • Our backend code is a split between Ruby on Rails and microservices written in Scala
  • Our frontend interfaces are written in TypeScript, using React and GraphQL
  • We use AWS Aurora to store data in MySQL and Kafka to stream events between services
  • We use Kubernetes, Istio, Spinnaker and AWS services to deploy and scale our applications

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