Software Engineer II

Software Engineer II

Zendesk

Lisbon or Krakow

What you will be doing:

• Actively shape and develop our event-sourced TypeScript-based service, or if you have a front-end focus you will work on evolving a modern and seamless experience for our users, using the latest React-based technologies.
• Participate in brainstorming, designing, prototyping, and programming within an agile environment.
• Participate in the resolution of reliability problems at scale, growing your expertise across the entire technology stack.
• Cultivate a customer-centric approach within the team.
• Effectively communicate your ideas and plans to other engineers, designers, testers, product managers - with clarity and consideration.

What you will bring to the role:

• Experience writing and maintaining services either in TypeScript, JavaScript, Ruby or complex React applications that use GraphQL
• Experience with LLM integrations and AI feature implementation.
• The ability to solve problems on your own, while also knowing when to ask for help.
• Contributing to an enjoyable work environment that promotes mutual learning and teamwork.
• Open minded and inclusive mentality, both for your colleagues and your work.
• English proficiency both spoken and written.

Who you are:

• A Bachelor’s or Master’s degree in Computer Science or related field.
• Experience with Content Management Systems.
• Experience with Ruby on Rails or a comparable web stack.
• Experience working in high volume, high availability environments.
• Experience with container orchestration using Docker, Kubernetes and cloud services on AWS or similar.
• Familiarity with modern JS frameworks.
• Contributor or owner of open source projects.

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