IT Support Specialist (Linux)

IT Support Specialist (Linux)

Silicon Labs

Budapest, Hungary

What does the IT Team do?

The Silicon Labs IT team is a tight group of global IT professionals, many of them generalists, with a broad understanding of transformational technology initiatives and a passion for innovation and providing business value through technology. We care about the business we support and take pride in the technology services we deliver, and go the extra mile to “Do the Right Thing” for Silicon Labs.

What are the primary responsibilities?

• Installing, configuring, and troubleshooting laptops and desktop PCs in a heterogenous technology environment (Linux, MacOS and Windows)
• Supporting users with onboarding and offboarding tasks, including equipment preparation, account provisioning, and workspace setup
• Managing, coordinating, and implementing software upgrades, patches and hotfixes on Linux workstations
• Managing Linux user accounts, group permissions, sudo access, and SSH configurations
• Maintaining and improving shell scripts or automation tools for system configuration and user environment setup
• Providing hands-on, face-to-face IT support to employees in the office, assisting with hardware issues, peripheral setups, meeting room equipment, and general IT needs
• Analyzing error logs and resolving problems associated with the operating system services, hardware, applications and software
• Monitoring systems performance, ensuring compliance with security standards, identifying vulnerable areas and providing protection
• Keeping the users’ overall IT experience top of mind during all aspects of troubleshooting and problem resolution
• Balancing ticket backlog and day-to-day support duties independently
• Understanding the ‘big picture’ of Silicon Labs’ deliverables to effectively prioritize work and follow through with all constituents, from individual contributor to senior leadership

What are the required skills or experience?

• Bachelor’s degree or equivalent in training, plus 2-3 years of work experience in Linux system administration, IT support or related field
• Solid hands-on knowledge of Linux: RedHat or Ubuntu or CentOS or Debian or Fedora
• Windows and MacOS knowledge
• Comfortable with Shell, Perl, Python or YAML
• Self-starter with a service-oriented mindset enthusiastic, courteous, composed under pressure, and highly organized
• Strong verbal and written communication skills
• Strong problem-solving abilities and attention to documentation

Having these skills would be a great advantage:

• Working knowledge of the following IT platforms and concepts:
  • ServiceNow
  • Active Directory
  • Microsoft O365 Administration
  • Confluence/JIRA
  • Zoom and A/V components such as TV’s, projectors, conferencing systems
• Additional Linux certifications (RHCT, RHCE and LPIC)

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