Global IT Team Lead Client Service

Global IT Team Lead Client Service

Continental

Timisoara, Romania

The Global Team Lead Client Services (Windows and Mac) is responsible for leading a global team that provides comprehensive support and services for Windows, Mac and IOS environments in Tires IT Infrastructure. This role ensures the delivery of high-quality client services, drives continuous improvement, and aligns IT services with business needs.

Your tasks

• Lead and manage an international team of client service professionals supporting Windows, Mac and IOS environments;
• Develop and implement strategies to improve client service delivery and user satisfaction;
• Ensure the effective deployment, configuration, and management of Windows, Mac and IOS operating systems;
• Oversee the resolution of complex technical issues and escalations;
• Collaborate with other IT teams to ensure seamless integration and support of client services;
• Monitor and report on key performance indicators (KPIs) and service level agreements (SLAs) with external providers;
• Drive continuous improvement initiatives to enhance service quality and efficiency;
• Stay informed about the latest trends and technologies in Windows, Mac and IOS client services.

Your profile

• Academic degree in Computer Science, Information Technology, or a related field;
• Experience managing client services teams, focusing on Windows, Mac and IOS environments;
• Knowledge about Microsoft Intune and Microsoft Deployment Toolkit;
• Leadership and team management skills;
• Strong problem-solving and analytical abilities;
• Proficiency in Windows, Mac and IOS operating systems and related technologies;
• Effective communication and interpersonal skills;
• Experience with IT service management frameworks (e.g., ITIL);
• Strong organizational and time management skills.