Senior Ruby Software Engineer

Senior Ruby Software Engineer

Zendesk

Krakow, Poland

We are looking for a Senior Software Engineer with a backend or full-stack focus to develop and scale the ITAM Integrations platform. This role requires deep expertise in integration architecture, scalable data ingestion, and automation-driven asset lifecycle management. If you’re passionate about building robust API integrations, solving complex data processing challenges, and working on a high-impact engineering team, we’d love to hear from you.

What You’ll Be Doing

Develop and Scale the ITAM Integrations Platform

• Design and build enterprise-grade integration workflows, enabling real-time asset synchronization between external IT asset management systems and Zendesk ITAM.
• Develop data ingestion pipelines to efficiently process large-scale asset records from CMDBs, software inventory tools, procurement platforms, and governance systems.
• Build and optimize high-scale API-driven integration components, ensuring seamless asset data exchange between Zendesk and external ITSM and ITAM ecosystems.
• Implement event-driven architectures, supporting real-time asset status changes, compliance checks, and lifecycle tracking automation.
• Optimize backend performance, ensuring low-latency asset imports, scalable API interactions, and high-throughput processing of structured asset data.

Technical Collaboration & Cross-Team Work

• Work closely with Engineering Managers, Product Leaders, and ITAM Platform Engineers to define integration best practices and technical standards.
• Participate in architectural design reviews, advocating for extensible API designs, structured data modeling, and scalable event-driven ingestion frameworks.
• Collaborate with external API providers, ITSM platforms, and compliance vendors, ensuring seamless interoperability with industry-standard IT asset tracking tools.
• Contribute to internal platform-wide engineering initiatives, ensuring reliability, security, and observability in IT asset integrations.
• Provide mentorship and technical guidance to junior engineers, fostering a culture of high-quality code, performance optimization, and test-driven development.

Solve Enterprise-Scale IT Asset Management Challenges

• Architect multi-source integration pipelines, capable of handling millions of asset records from various IT ecosystems.
• Implement workflow automation models, enabling businesses to automate IT asset provisioning, decommissioning, and software license tracking.
• Enhance observability, monitoring, and security for high-scale asset ingestion workflows, ensuring auditability and governance compliance.
• Enable configurable integration frameworks, allowing customers to define asset import policies, automated updates, and rule-based enforcement mechanisms.

What You Bring to the Role

Required Qualifications

• 5+ years of experience in backend or full-stack software engineering, with expertise in integration platforms, asset data ingestion, or API-driven automation.
• Strong backend development experience in Ruby on Rails, designing scalable, event-driven API ecosystems.
• Experience developing data ingestion and synchronization frameworks, ensuring seamless interoperability between asset management systems and ITSM platforms.
• Strong knowledge of event-driven architectures, integrating message queues, pub/sub systems, and real-time asset change tracking.
• Deep understanding of multi-tenant SaaS integration architectures, ensuring backend scalability, data consistency, and fault-tolerant asset ingestion workflows.
• Experience working with high-scale API development, ensuring seamless external system integration, compliance data syncing, and automated asset updates.
• Excellent problem-solving skills, ability to collaborate in cross-functional teams, and passion for scalable system design and automation-driven workflows.

Preferred Qualifications

• Experience working with IT Asset Management systems, CMDBs, or enterprise governance tools.
• Familiarity with procurement data models, software license tracking, and IT compliance enforcement.
• Experience working with observability tools (e.g., DataDog) and optimizing performance for high-throughput API interactions.
• Previous contributions to open-source integration frameworks, API-driven data ingestion platforms, or IT asset workflow automation tools.

Tech Stack You’ll Work With

• Backend: Ruby, Ruby on Rails, MySQL/Aurora.
• Event-Driven Architecture: Kafka, Sidekiq, or equivalent messaging/queueing systems.
• Frontend (if applicable): JavaScript, TypeScript, React, Redux, GraphQL.
• DevOps & Monitoring: DataDog, Kubernetes, CI/CD tools.
• Cloud & Infrastructure: AWS, Terraform, Serverless Architectures.