Team Lead Software Development - DEX

TeamViewer

Porto, Portugal

Responsibilities

The TeamViewer Digital Employee Experience (DEX) platform finds and resolves IT issues before they affect users. Over the past several years we have successfully built and released products which makes IT administrators' day-to-day life easier. Our vision is to become THE unified endpoint management solution for our customers.

We’re looking for an experienced Team Lead in Software Development to manage and support our teams developing and enhancing our DEX capabilities, trusted by large enterprise customers. In this role, you’ll be essential to maintain a steady delivery cadence for the team, working with the different stakeholders (Product Management, Customer Support, Security, SRE) to ensure a clear prioritized Sprint backlog, and minimizing disruptions. You will translate high-level vision into working services. You will communicate status clearly to all stakeholders, surfacing risks and impediments as they arise, and identifying ways forward – and escalating to leadership as needed. You will also coach and mentor your team members, guiding them in their personal and technical improvement, providing appropriate and timely feedback.

Your primary responsibilities will include:

Lead a cross-functional engineering team which focuses on maintaining and enhancing end-to-end services for our DEX solution deployed in Azure;
Align the team’s product roadmap in collaboration with Product Management;
Review the top items in Product Backlog, ensure they are well-understood with clear description and acceptance criteria (breaking them down to smaller stories or creating spikes to understand them better) so that the team can story-point them properly during Sprint Planning;
Work with the Product Owner/Product Manager to finalize the Sprint Backlog for each Sprint, by prioritizing the different workloads - Product (Feature) roadmap; Customer requests and Sustain cases; Security vulnerabilities; Technical Debt; ad-hoc work requests;
Be the single point of contact for all stakeholders (Product Management, Customer Support, Security team, SRE, other engineering teams, etc) to prevent disruptions to the team members;
Own all parts of the service lifecycle, including design, development, documentation, testing, tracking and operations;
Continuously improve the product delivery process;
Deliver software meeting highest quality in terms of usability, stability, performance and security;
Be responsible for the quality the product the team delivers, as well as their overall effectiveness;
Utilize proven technical best practices to inspire and guide the team, ensure that their solutions can be used by other teams in an easy and flexible manner;
Ensure the personal and professional development of the team members to help them reach their full potential;
Provide guidance in regards to technical, process, or method-related questions to the team, and enable and foster a culture of open feedback and communication.

Requirements

A university or college degree in the field of Computer Science, Information Technology, Information Systems or a related subject;
10+ years of software development experience on Product Development (on C# .Net & SQL – experience in Azure is a plus), with at least 2 years as Team Lead/Team Manager for an Agile team;
Experience contribuiting to cross-team initiatives, coordinating with other team leads and team members (both remote and in-person);
Comfortable with working in high-demand set-up and ability to prioritize execution, hands-on mentality;
Knowledge of engineering practices and patterns for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing and operations;
Experience partnering with product and user experience teams;
Solid knowledge of Secure SDLC principles, OWASP Top-10 vulnerabilities & remediation, and Threat Modeling;
Strong communication skills to customers, business and technical partners;
Strong data-driven mindset and a great attention to detail;
A pragmatic, outcome-focused mindset that balances technical excellence with business needs and delivery timelines;
A spirit of lifelong learning and eagerness to tackle new challenges every day;
Technical background is a plus - experience in Docker, Kafka, DataBricks, ADO pipelines or Azure services (like AKS, Redis, Keyvault, EventHub, ServiceBus, SQL MI etc.);
Domain knowledge in end-user computing and/or DEX is a plus;
Fluency in English is mandatory, further languages are a plus.