Software Engineer II, AI Copilot

Zendesk

Lisbon, Portugal

We are looking for a Software Engineer mid-level to join our Machine Learning Copilot team. You will be delivering AI/ML powered features for our customers at Zendesk scale.

What you will be doing

Work closely with ML Scientists, ML Engineers and Senior Software Engineers to help bring ML-powered features into production
Participate in discussions about technical design and contribute ideas
Assist in building tools to support model experimentation and model management
Collaborate with DevOps, feature teams, platform teams, and product
Support initiatives around improving the scalability and robustness of our platforms
Help design, prototype, and refine scalable infrastructure

What you bring to the role

Required

Proficient in at least one of Python or Ruby
At least 2 years of experience in building, scaling, or operating applications, with an eagerness to develop your skills further
Familiarity with RESTful API, Kafka, Docker, Kubernetes, and cloud environments like AWS or GCP
Ability to work through ambiguity with guidance from others, and adapt to changing priorities
Deep respect for team collaboration and openness to learning from others
Interest in building solutions utilizing AI/ML