Technical Support Engineer

Lansweeper

Merelbeke, Belgium

Your mission

Troubleshoot customer environments and empower IT teams worldwide to get maximum value from the Lansweeper platform. You’ll use our extensive lab setup, spanning Windows, Linux, Unix, macOS, IBM, Chrome OS, Active Directory, VMware, AWS, and Azure technologies.

Your work ensures customers get fast, trusted, and high‑quality technical support while continuously improving our product and knowledge base.

Challenge

The main challenges you'll face are:

Tackling diverse technical environments across on‑premises, hybrid, and cloud infrastructures;
Troubleshooting complex customer configurations efficiently with limited initial data;
Balancing deep technical analysis with excellent written communication and customer focus.

Key Responsibilities

Analyze and troubleshoot a wide variety of technical support issues from customers worldwide;
Assist knowledgeable IT users, reproducing and solving issues in our in‑house lab;
Advise IT professionals on best solutions to resolve their challenges efficiently;
Evaluate, document, and continuously improve the quality of the solutions you provide;
Communicate primarily by email (limited phone support);
Occasionally adjust your schedule to help cover our global customer base;
Maintain and update technical and procedural documentation in Confluence;
Participate in internal or community projects (e.g. customer forum initiatives);
Identify opportunities for process and technical improvements to enhance customer experience.

Key Requirements

Hard skills:

3+ years of experience in IT Support (L1–L3) with hands‑on troubleshooting;
Proven experience in networking and operating systems such as Windows, Unix, or Linux;
Familiarity with virtualization (VMware), Active Directory, and cloud platforms (AWS/Azure);
Basic knowledge of Jira and Confluence;
Ability to create SQL reports and scripts.