Senior Machine Learning Engineer

Senior Machine Learning Engineer

Zendesk

Tallinn or Remote, Estonia

What you’ll be doing

• High level of independence and trust - you decide how the implementation is done;
• Working independently in a team and delivering high-quality code in a timely manner;
• Analysing data to determine the optimal solution, balancing cost, development effort and required functionality;
• Building and improving our RESTful and RPC-based APIs to be consumed by various applications (and end-users!);
• Building reusable code and libraries for future use;
• Optimizing the application for maximum performance and scalability;
• Implementing security and data protection functionalities;
• Designing and implementing data storage solutions;
• Performing code reviews and providing feedback to your peers;
• Set up monitoring systems and continuously monitor application performance to proactively identify and address issues;
• Writing automated tests.

What you’ll bring to the role

• At least 3 years of experience with a focus on ML development & data analysis;
• Experience with programming languages like Python & Go;
• Strong understanding of data and LLM usage;
• Working experience with cloud-native technologies like Kubernetes;
• Experience with Google Cloud Platform or Amazon Web Services;
• Comfortable with working remotely in English across departments;
• Excellent written and spoken communication skills;
• Interest in machine learning and ML Ops;
• Passion to build great customer experiences.