Full-stack Engineer II (Node.js)

Full-stack Engineer II (Node.js)

Zendesk

Remote, Estonia

Job Description

Join our team at Zendesk QA (formerly Klaus) to develop cutting-edge customer service quality assurance solutions!

Have you ever received that follow-up email asking you to rate your experience after contacting customer support? Now, imagine using your skills to improve that very customer feedback service - making it smoother and more valuable for users, while delivering deeper insights for businesses.

Our Stack

• Mainly TypeScript, Node.js, GraphQL, Kafka:
  • Also Golang, Java, PostgreSQL, MySQL, REST, gRPC, microservices.
• Kubernetes, AWS, Github Actions, Datadog, and monorepo.

What you'll be doing

• Focusing on a full-stack survey-sending service built in Node.js:
  • You’ll also spend some time on the other parts of the Zendesk Quality Assurance app based on your experience and interests (built on Vue.js, Golang and Java).
• Optimizing the service for maximum performance and scalability;
• Implementing security and data protection functionalities;
• Performing code reviews and providing feedback to your peers;
• Writing automated tests;
• Mission-driven development using 2-week sprints;
• High level of independence and trust: you decide how the implementation is done;
• Working independently in a team and delivering high-quality full-stack code in a timely manner.

What you'll bring to the role

• At least 2 years of experience with a focus on full-stack Node.js development:
  • Alternative production-capable web application systems are also suitable.
• Decent understanding of SQL and database technologies;
• Working experience with cloud-native technologies like Kubernetes, Docker and AWS;
• Comfortable with working remotely in English across departments;
• Excellent written and spoken communication skills.