Jira Administrator

Jira Administrator

Novocure

Krakow, Poland

SUMMARY:

At Novocure, every role contributes to extending the lives of people living with cancer. As our new Jira Administrator, you’ll play a key part in this mission. We are seeking a proactive and technically skilled Jira Administrator to support and evolve our Atlassian ecosystem across multiple business units. The ideal candidate will have hands-on experience with the administration, customization, and integration of Jira, Confluence, and related Atlassian products. This role requires a strong understanding of agile processes, Jira configuration best practices, and the ability to collaborate with cross-functional teams to support and enhance the productivity of our development and operations teams.

RESPONSIBILITIES:

• Administer, configure, and maintain Jira Software, Jira Service Management, Confluence, and other Atlassian tools (e.g., Bitbucket, Crowd).
• Design and manage custom workflows, fields, screens, permissions, schemes, and automation rules to support various business processes.
• Collaborate with stakeholders (engineering, IT, PMO, operations) to understand requirements and translate them into effective Jira configurations.
• Develop and manage dashboards, reports, filters, and queries to meet reporting and tracking needs across teams.
• Create and maintain custom scripts and post functions using tools like ScriptRunner, Automation for Jira, or Groovy.
• Supporting integration of Jira with other systems (e.g. GitHub, CI/CD tools, identity providers) to streamline collaboration and workflows.
• Perform regular system audits, data cleanup, user management, and permission reviews.
• Support upgrades, migrations, plugin management, and testing efforts related to the Atlassian suite.
• Act as a technical liaison between end-users and Atlassian product support.

YOUR PROFILE:

• Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent work experience.
• 3–5 years of experience administering Jira Software and Confluence in a mid- to large-scale environment.
• Solid understanding of Jira query language (JQL) and experience building dashboards, filters, and advanced reports.
• Hands-on experience with ScriptRunner, Automation for Jira, or similar tools to customize workflows and logic.
• Familiarity with Agile, Scrum, and ITIL/ITSM frameworks and aligning Jira setups to support them.
• Experience integrating Atlassian tools with third-party systems via REST APIs, webhooks, or plug-ins.
• Strong troubleshooting and problem-solving skills; ability to work independently and in a team environment.
• Excellent written and verbal communication skills, especially in gathering and translating requirements.

OTHER:

• Experience within regulated industry environments is an advantage (e.g. pharmaceutical, life sciences, medical devices)
• Knowledge of data privacy regulations such as GDPR, HIPAA, and data compliance frameworks
• Atlassian Certified Jira Administrator or other relevant Atlassian certifications would be a plus.
• Familiarity with enterprise identity and access management solutions (e.g., Okta, Active Directory, SSO/SAML).
• Exposure to Bitbucket, Trello, or Opsgenie is a plus.