Software Product Support Engineer - Thermal

Tesla

Debug and diagnose thermal system field failures remotely and directly in the field, collaborating closely with worldwide service teams. Some occasional travel to perform onsite root cause analysis, testing and training is necessary.
Develop diagnostic content and onboard and offboard diagnostic software tools. This includes contributing to the “Service Mode” on-board diagnostic tool, developing vehicle alerts, and automating repair plans for service visits.
Diagnose issues at scale – identify and track common issues or trends, and coordinate with relevant teams to perform further root cause analysis where necessary.
Design, develop and test improvements, mitigations and diagnostic enhancements in software to mitigate or eliminate issues.
Review user experience issues and deficiencies, particularly focusing on extreme-weather scenarios, and work with development teams to address by firmware or hardware improvements

MS degree in CS, CE, EE, ME or similar fields.
Must be fluent in English (additional foreign languages a plus).
Experience with programming in C
Understanding of refrigerant loop and heat pump theory. F-gas certification a plus.
An awareness of the worldwide EV development status quo as it relates to powertrain technology, specifications, and drive and charge performance under various thermal conditions.
Experience with data acquisition and analysis and processing tools, including Python.
Able to review electrical schematics
Knowledge of digital communication and protocols using CAN and Ethernet

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