Software Product Support Engineer - High Voltage Battery

Software Product Support Engineer - High Voltage Battery

Tesla

Amsterdam, Netherlands

What to Expect

Tesla is seeking a Software Product Support Engineer for High Voltage Battery to join our Service Engineering team in Europe which is part of the Vehicle Software organization. This role is at a key connection point between the needs of the European market and global software development teams.

This role ensures that Tesla vehicle HV battery systems operate as intended, while minimizing cost of servicing and ownership. This involves analyzing data to identify issues or trends, creating repair and diagnostic procedures for vehicle repair technicians, and developing software-based fixes and diagnosability enhancements which roll out Over-The-Air to vehicles. When a failure mode is unknown or new, Service Engineering get to the root cause and own issues through to resolution. Additionally, the role supports implementation of EU HV Battery related legislation such as the Battery Passport.

This role will fit a self-driven engineer that thrives when working on complex, multi-facetted projects that impact thousands of vehicle technicians and millions of customers.

What You’ll Do

• Debug and diagnose field failures remotely and directly in the field, collaborating closely with worldwide service teams. Some occasional travel to perform onsite root cause analysis, testing and training is necessary;
• Develop diagnostic content and onboard and offboard diagnostic software tools. This includes contributing to the “Service Mode” on-board diagnostic tool and developing vehicle alerts;
• Diagnose issues at scale – identify and track common issues or trends, and coordinate with relevant teams to perform further root cause analysis where necessary;
• Design, develop and test improvements, mitigations and diagnostic enhancements in software to mitigate or eliminate issues;
• Review existing and proposed HV battery related EU regulations, assess their impact on current or future Tesla products, and coordinate with stakeholders to implement and support;
• Support introduction of new HV Battery technologies to Europe and maximize vehicle cross-compatibility;
• Review user experience issues and deficiencies relating to fast charging or thermal-related behaviors, and work with development teams to address by firmware or hardware improvements.

What You’ll Bring

• MS degree in CS, CE, EE or similar fields;
• Must be fluent in English (additional foreign languages a plus);
• Experience with programming in C;
• Experience with data acquisition and analysis and processing tools, including Python;
• Advanced understanding of HV battery systems, including li-ion battery technology and degradation mechanisms;
• An awareness of the worldwide EV development status quo as it relates to powertrain technology, specifications, and drive and charge performance;
• Knowledge of HV battery thermal requirements and controls;
• Able to review electrical schematics;
• Knowledge of digital communication and protocols using CAN and Ethernet.