Application Support Engineer

Application Support Engineer

Tesla

Grünheide (Mark), Germany

What to Expect

You will join a small, expert Factory Software team dedicated to maintaining the operational health of systems coordinating Tesla’s car manufacturing process. We seek candidates with direct experience supporting factory/manufacturing operations and proven exposure to implementing agentic AI solutions to optimize support workflows.

What You’ll Do

• Facilitate delivery of manufacturing software systems by resolving day-to-day issues in MES and integrating systems (e.g., material flow management, application to machine integrations).
• Leverage agentic AI solutions to enhance support processes, automate root cause analysis, and improve troubleshooting efficiency.
• Troubleshoot technical problems, document root causes/solutions, and create reusable troubleshooting guides.
• Build rapid software tools to address critical issues when permanent fixes are unavailable.
• Collaborate with developers to resolve recurring problems and align with long-term system directions.
• Implement automation and monitoring systems to optimize factory software utilization.
• Adapt to dynamic business conditions and coordinate cross-functional process changes.

What You’ll Bring

• Bachelor’s degree (or higher) in engineering or equivalent experience demonstrating exceptional ability.
• Must-have: Experience supporting factory/manufacturing operations (MES, SCADA, or similar systems).
• Must-have: Exposure to designing/implementing agentic AI solutions (e.g., autonomous agents for ticket triage, predictive maintenance).
• Working knowledge of SQL for database querying.
• Proficiency in Python, Go, or other development languages.
• Ability to analyze integrated systems and their dependencies.
• Demonstrated success in automating tasks (scripts, workflows).
• Excellent interpersonal skills with a bias for action in a fast-paced, collaborative environment.
• Flexibility to work 24/7 shifts (late, nights).
• Nice-to-have: Understanding of queues and stream processing systems.