Quality Assurance Manager

Quality Assurance Manager

EUMETSAT - European Organisation for the Exploitation of Meteorological Satellites

Darmstadt, Germany

EUMETSAT is Europe’s meteorological satellite agency, operating a fleet of satellites delivering weather and climate-related satellite data and images to our users worldwide; helping protect lives, property and industries. Further satellites are in preparation for launch.

The Process Assurance and management support (PRS) division at EUMETSAT provides cross-organisational support, among others, in quality assurance (QA), where we are recruiting the team manager for the QA team in support to the Department of Technical and Scientific Support (TSS).

Reporting directly to the Director of TSS and in the matrix structure to the QA Competence Area Manager in PRS, you will get the unique opportunity to contribute with your expertise and leadership skills to all quality assurance activities in the department. Supported by a talented team of engineers, you will get the opportunity to influence the quality of current and future Programmes at EUMETSAT.

What you’ll be doing

• Manage the team of quality assurance specialists (staff members and contracted services) and the associated budget, to ensure the effective and efficient execution of the duties listed below;
• Define and implement the QA framework in TSS for all relevant development, service-oriented and maintenance processes and activities, including the measurements of their effectiveness and efficiency;
• Manage and deliver process and quality assurance support services to the TSS Department for all EUMETSAT satellite and ground systems, for the projects and the boards led by the TSS Department, including:
  • Definition and implementation of software quality assurance;
  • Monitoring of the satisfactory implementation of the QA requirements;
  • Guidance and support to investigations and problem solving on detected anomalies, non-conformities and operational incidents.
• Facilitate the risk management, lessons learned and continual improvement activities in the area of satellite and ground systems maintenance and operations, including organisation and follow up of related activities at departmental and project levels;
• Support the definition, documentation, implementation, analysis and continual improvement of processes and associated working practices, and the assessment of their compliance with the EUMETSAT Management System;
• Support the QA Competence Area Manager in the harmonisation and improvement of EUMETSAT-wide QA processes, internal and external quality audits.

What we offer

• Excellent salary, of up to Euro 7,500 NET (after income tax) based on skills and experience;
• Flexible working time including additional flexi-leave;
• Full medical coverage for employee and family;
• Attractive pension;
• 30 days of annual leave + 14.5 days public holidays;
• Training and development support;
• Relocation allowance and support (if applicable).

Requirements

Qualifications:

• Master’s degree or equivalent in a relevant discipline.

Skills and Experience:

• Minimum five years of experience in the area of quality and/or product assurance in complex software-intensive working environment, preferably in an operational or 24/7 working environment;
• Demonstrated ability to lead teams, including management of performance and development of key skills and knowledge;
• Excellent interpersonal and team working skills, combined with analysis, synthesis and presentations abilities to ensure effective and efficient work and interactions both within and across teams;
• Knowledge and practice of the ISO 9000 and/or ECSS series of standards are required;
• Knowledge and hand-on experience of the ISO 27001; ISO 22301 and/or Space Environment and sustainability standards would be an advantage;
• An auditor certification would be an advantage.

Languages:

• Candidates must be able to work effectively in English.

APPLICATIONS MUST BE SUBMITTED IN ENGLISH. WE WILL BE UNABLE TO CONSIDER APPLICATIONS SUBMITTED IN OTHER LANGUAGES.

EUMETSAT is an international organisation employing staff from across all 30 member states and this role is being advertised on multiple international job boards, but please note that this role would be based in Darmstadt, Germany and would require international applicants to relocate if successful.

More about us

EUMETSAT’s role is to establish and operate meteorological satellites to monitor the weather and climate from space - 24 hours a day, 365 days a year. This information is supplied to the National Meteorological Services of the organisation's Member and Cooperating States in Europe, as well as other users worldwide.

EUMETSAT also operates several Copernicus missions on behalf of the European Union and provide data services to the Copernicus marine and atmospheric services and their users.

As an intergovernmental European Organisation, EUMETSAT can recruit nationals only from the 30 Member States (Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, The Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom).