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Own end-user support and the enterprise 24/7 service model, ensuring the Jira Service Desk operates against defined SLAs and KPIs; Lead and manage the outsourced support partner, holding external delivery accountable while retaining ownership of service
Play a pivotal role in transforming how data is managed, secured, and used across the Institute. You will join a team currently developing a cutting edge, AI-ready data platform and play an integral role in delivering AFBI’s Digital
Develop autonomous security agents and workflows using LLMs and agentic frameworks to automate complex tasks such as event monitoring and triage, threat modeling, vulnerability discovery and remediation; Design and build automated identity and access