IT Support Specialist

IT Support Specialist

Zühlke Group

Porto, Portugal

How you’ll make impact

• You’ll be part of the highly motivated Global IT Support team.
• You will provide group-wide professional and competent technical support via ticket system, on-site or telephone.
• You will support users in their use of applications such as Microsoft 365, VPN, VMware Horizon, MDM (mobile device management) on multiple platforms like Windows, macOS, Android and iOS.
• You will identify optimisation potential and actively contribute to the constant improvement of our processes.
• You will provide basic support for meeting rooms/AV equipment, and event assistance.
• You will maintain the IT warehouse and support the device lifecycle process (asset management, unboxing, OS installation, wiping, on-/offboarding).
• You will maintain workplaces.
• You are happy to travel occasionally for training, workshops, and social gatherings.
• You are willing to travel regularly across European office locations (including Switzerland, Germany, UK, Austria, Serbia, and Bulgaria) to provide on-site IT support coverage, support offices without dedicated IT presence, and ensure continuity during colleague absences or leave periods. 

What’s important to us

• You have completed an apprenticeship in IT or a degree in Information Technology or relevant experience.
• You bring a minimum of 3 years of professional experience in IT support.
• You have proven work experience in resolving, troubleshooting, and supporting incidents for different types of end users, both software and hardware.
• You have experience in supporting Windows, macOS, and client software.
• You have good written and verbal communication skills.
• Fluency in English
• You can prioritise work based on department and production objectives.
• You can keep up with technical innovation and trends in IT support.
• You are familiar with IT ticketing systems, such as Freshservice.

Credentials that will be considered a plus (any of the below, not all):

• Certification as Microsoft Certified Professional/CompTIA A+.
• VMware Workspace ONE UEM or other MDM certification.