End User Computing Lead

Baringa

Sofia, Bulgaria

We are looking for an experienced End User Computing (EUC) Lead to own and evolve our digital workplace experience. This role is responsible for delivering secure, reliable, and modern end‑user platforms across Windows, macOS, mobile, and virtual environments, ensuring consistent experience for colleagues across the organization. The End User Computing Lead plays a strategic and hands‑on leadership role, setting direction for End User Computing services while leading a skilled technical team and working closely with Cyber Security, Infrastructure, Service Desk, and Technology Fulfilment teams. This is a key role for someone who enjoys balancing user experience, security, and operational excellence, and who wants to shape the future of the modern workplace.

What you will be doing

Define and own the End User Computing (EUC) vision, operating model, and roadmap, aligned with wider IT and business strategy;
Act as the primary owner for EUC platforms, standards, and service outcomes;
Translate business needs into scalable, secure, and user‑focused solutions;
Lead the management and standardization of Windows and macOS client platforms;
Own endpoint management and tooling such as Intune, JAMF, application deployment, and privilege management;
Drive improvements in Windows and macOS patching, and application lifecycle management;
Oversee hardware strategy and device standards, partnering with fulfilment and asset management teams;
Partner closely with Cyber Security to ensure EUC platforms align with Zero Trust and security policies;
Promoting automation and self‑service, drive ServiceNow and workflow integrations across EUC processes;
Drive ServiceNow and workflow integrations across EUC processes;
Build capability across modern endpoint technologies and cloud‑based solutions;
Work closely with Infrastructure, Service Desk, Cyber, and other stakeholders to ensure smooth service deliver;
Lead, mentor, and develop a cross‑skilled EUC team.

Your skills and experience

Proven experience leading End User Computing/Digital Workplace services;
Strong technical background across Windows, macOS, endpoint management, and modern workplace tooling;
Experience defining service ownership, roadmaps, and operating models;
Demonstrated ability to balance user experience, security, and operational stability;
Strong people leadership and stakeholder management skills;
Experience working in cloud‑first or hybrid enterprise environments;
Exposure to Zero Trust, endpoint security, and compliance frameworks;
Experience driving automation and self‑service initiatives;
The following certifications will be considered as advantage for the position: ITIL Foundation, Lean Six Sigma Yellow or Green Belt, Azure Fundamentals AZ-900, Azure Administrator Associate, AZ-104, Endpoint Administrator Associate MD-102, JAMF 100.