IT Systems Administrator (Cloud & Support Focus)

IT Systems Administrator (Cloud & Support Focus)

PressEnter

Sliema, Malta

Responsibilities

• Manage Azure Virtual Desktop (AVD) & Remote VMs: Provision, maintain, and troubleshoot remote virtual machine environments to ensure seamless access for
• Level 2/3 Technical Support: Act as the primary escalation point for complex user issues, specifically regarding system access, hardware failures, and software
• Cloud Identity Management: Administer Microsoft Entra ID (Azure AD), managing user lifecycles, groups, and permissions.
• System Maintenance: Oversee the deployment of patches, security updates, and software installations across the organizationʼs device
• Network Operations: Maintain office connectivity (wired/wireless) and VPN tunnels to ensure stable access to cloud resources.
• Security & Compliance: Monitor security logs and ensure endpoints comply with company policies (GDPR, ISO27001) using Microsoft Intune or similar
• Documentation: Maintain clear, up-to-date technical documentation for internal processes and user-facing "how-to" guides.
• On-Call Support: Participate in an occasional on-call rotation to resolve critical "lock-out" incidents or emergency system outages.

Requirements

• Hands-on Azure Experience: Proven experience managing Azure Remote VMs or Virtual
• Microsoft 365 Expertise: Strong proficiency in managing Exchange Online, SharePoint, and Teams administration.
• Environment Familiarity: Comfortable navigating and troubleshooting both Windows (primary) and Linux (secondary) environments.
• Scripting: Ability to use PowerShell to automate repetitive administrative tasks or bulk user changes.
• Technical Troubleshooting: Strong diagnostic skills for hardware, software, and networking
• Tools: Experience with Jira for ticketing and Confluence for
• Education/Certs: A degree in IT or relevant certifications (e.g., AZ-104: Azure Administrator Associate) is highly regarded.
• Experience: 3+ years in a technical support or junior systems administration

Soft Skills

• User-Centric Mindset: Patience and clarity when assisting users with technical difficulties.
• Self-Starter: Ability to work independently and manage a ticket queue without constant
• Detail-Oriented: Precision in managing permissions and security settings where errors can impact compliance.
• Composure: The ability to remain calm and effective when resolving urgent "system-down" scenarios.