Sr. Salesforce Administrator

Sr. Salesforce Administrator

Acronis

Bulgaria

The Salesforce Administrator will work with stakeholders to understand and challenge existing processes, identify improvement opportunities, and translate them into clear, actionable requirements. Collaborating cross-functionally with developers, admins, and product owners, will ensure that proposed solutions are effectively designed, built, and delivered to drive business value.

WHAT YOU'LL DO

• Administer and maintain the Salesforce platform, including user management, roles, profiles, permission sets, and security configuration.
• Configure and enhance Salesforce by building custom objects, fields, record types, validation rules, page layouts, and other declarative components.
• Design, maintain, and optimize Flows and other automations to improve efficiency and reduce manual work across teams.
• Build and refine reports and dashboards to provide leadership with timely, accurate, and actionable insights.
• Perform regular data quality checks, drive data hygiene initiatives, and maintain governance around duplicates, integrity, and accuracy.
• Monitor platform health, troubleshoot issues proactively, and ensure system performance and stability.
• Partner with business stakeholders to analyze requirements and translate them into scalable, maintainable Salesforce solutions.
• Deliver user enablement through training, documentation, and best-practice guidance to improve adoption and CRM usage.
• Support leadership by ensuring Salesforce configuration aligns with KPIs, reporting needs, and evolving operational priorities.
• Participate in testing, deployment, and release management processes, ensuring smooth delivery of enhancements.
• Maintain strong governance and adhere to Salesforce security standards, compliance requirements, and internal best practices.
• Stay current with Salesforce releases and emerging features, implementing improvements where beneficial to the business

WHO WE'RE LOOKING FOR:

• 3+ years of hands-on experience as a Salesforce Administrator in a professional environment.
• Strong expertise in Salesforce configuration, including advanced use of Flow, Reports, Dashboards, and core admin tools.
• Deep understanding of Salesforce data model, security model, and platform best practices.
• Experience collaborating with cross-functional teams and supporting a varied base of Salesforce users.
• Strong analytical and problem-solving skills, with the ability to translate business needs into structured, scalable solutions.
• Excellent written and verbal communication skills in English.

Preferred Qualifications:

• Salesforce Administrator certification (ADM-201) strongly preferred.
• Additional certifications (Advanced Admin, App Builder) are a plus.
• Familiarity with SQL, APIs, data tools such as Data Loader or Workbench.
• Background in SaaS, hyper-growth environments, or enterprise-scale CRM ecosystems.