IT Support Engineer

Onera Health

Eindhoven, Netherlands

The Job

Onera Health is looking for an IT Support Engineer to strengthen our growing IT&Ops team. In this role, you will be responsible for supporting colleagues with their IT-related questions and issues, ensuring smooth day-to-day operations, and helping maintain our technical infrastructure.

You will play a key role in keeping our IT environment running efficiently, helping colleagues overcome technical challenges, and contributing to process improvements that make the entire operations team more effective. Your work will have a direct impact on how smoothly our organization functions and how well our employees can focus on what matters most: improving patient care.

About the Role

As an IT Support Engineer, you’ll be the first point of contact for colleagues when technical issues pop up. From account setups and login problems to troubleshooting hardware and software, you’ll make sure people can keep working without disruption. You don’t just fix problems; you make life easier for your teammates and help the organization run smoothly.

Key Responsibilities

User & Helpdesk Support: Act as the first line of support for all employees, resolving issues with hardware (laptops, printers, mobile devices), software (Microsoft 365, Office365, specialised applications), and network connectivity;
Register, monitor, and resolve tickets in Jira Service Management;
Systems Access Management: Manage IT systems and providing/revoking access to employees (e.g., EntraID);
Device & Asset Management: Procure, configure, and manage all company hardware, including laptops and mobile devices, using the Mobile Device Management (MDM) solution of Microsoft Intune;
Backup & Disaster Recovery: Implement and regularly test data backup and disaster recovery plans to ensure business continuity and data integrity in case of a system failure or cyberattack;
Documentation: Meticulously document IT procedures, IT records such as system configurations and IT service desk tickets.

Requirements

Technical proficiency:

Deep knowledge of Microsoft 365 and EntraID for identity and access management;
Experience with tools like Microsoft Intune to manage and secure user devices;
Strong understanding of firewalls, VPNs, and general network security principles;
Expertise in Windows and MacOS systems;
Strong knowledge with Office 365 tool set and Sharepoint;
Familiar with ticketing systems and troubleshooting methods. Experience with Jira Service Management is a big plus.

Professional experience:

2–3 years of experience in IT support or service desk roles;
MBO4/Bachelor’s degree in IT.

Soft Skills:

Communication: Ability to explain complex technical issues to non-technical colleagues patiently and clearly;
Attention to detail: Essential for maintaining accurate documentation and ensuring compliance requirements are met without fail;
Problem-Solving: Strong analytical and troubleshooting skills to resolve issues efficiently;
Service-minded and proactive;
Integrity & Discretion: Absolute trustworthiness is required when handling employee & patients personal data and company confidential information;
Fast learner: can get familiar quickly with system administration in any systems and online service used broadly in the company (SVN, Atlassian tool set - Jira, Confluence, etc; asset management tools, etc.);
Comfortable working in English (Dutch is a plus).

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