Operations Engineer - Modern Workplace Support

Netcompany

So, what are the main responsibilities of the Operations Engineer in Netcompany?

Support the technical aspects of device configuration;
Manage Microsoft Windows 10/11 environments using Microsoft Intune;
Support client activities and business goals through Microsoft Intune device management;
Administer Microsoft 365 services and configurations;
Assist in implementing configuration changes;
Perform validation testing, including troubleshooting and issue resolution;
Diagnose incidents and problems, implement changes, write Change Requests, and obtain required approvals;
Troubleshoot and resolve technical issues efficiently;
Create and maintain application packages published via Intune;
Contribute to defining standards for processes and technologies within Modern Workplace environments.

Bachelor’s or Master’s degree in IT or relevant field;
Minimum 1 year of hands-on experience in endpoint management, focusing on Windows 10/11 device management using Microsoft Intune and/or Configuration Manager (1st & 2nd line support);
Experience in managing Microsoft 365 and Microsoft Server (2019+), including AD DS and Azure AD (Entra ID) environments;
Working knowledge of Windows 10/11 support, including Windows Update for Business patching and Microsoft Defender for Endpoint;
Experience with implementation and support of mobile device management (iOS and optionally Android/macOS) through Microsoft Intune;
Familiarity with Multi-Factor Authentication (MFA) configuration and identity/security policies within cloud environments;
Ability to collaborate effectively with operations teams and project stakeholders while supporting client-facing environments and meeting deadlines;
Any relevant certification - AZ-900, MS-900, MD-102 or related experience will be a plus. Knowledge of Citrix, Cloud Monitoring Toolsets, Android mobile management with Microsoft Intune, or MacOS Support including Patching, will be advantageous;
Excellent English skills (written and oral).