On-Site IT Support Specialist

Celerion

Zürich, Switzerland

THE OPPORTUNITY

We are looking for a technically versatile and people-oriented On- Site IT Specialist to join our global IT team in Zurich. As one of the primary on-site IT representatives, you will serve as the trusted face of IT for our Swiss colleagues — combining deep technical skills with genuine service commitment. If you thrive on solving complex problems and want your expertise to matter, this role is for you.

Key Responsibilities

Serve as a primary on-site IT point of contact and escalation lead for the Zurich site, coordinating with local and global IT teams as needed;
Deliver comprehensive desktop and systems support across Microsoft operating systems, Microsoft 365, Adobe Acrobat/Creative Cloud, Oracle Client Tools, Citrix Virtual Apps and Desktop, and Microsoft Defender for Endpoint;
Execute Install/Move/Add/Change (IMAC) activities and perform preventative maintenance to ensure optimal workstation performance;
Provide hands-on support for Windows Server environments, Active Directory, and local network infrastructure — including switches, patch panels, and structured cabling — in coordination with centralized infrastructure teams;
Manage and resolve daily support activities via the ticket management system, maintaining accurate updates and clear user communication through to resolution;
Support local backup, restore, and archival processes; maintain working knowledge of ODBC connectivity and basic SQL client configuration;
Lead endpoint deployment and imaging activities using tools such as Microsoft Intune, SCCM/MECM, and Autopilot;
Ensure all endpoint and infrastructure systems comply with GxP and data-integrity regulatory requirements, validated processes, and change control procedures;
Provide IT onboarding training for new hires and ongoing end-user guidance to maximize productivity;
Assist with on-site cabling, local switch installation, and network equipment troubleshooting.

What You Will Bring

Post-secondary education in IT or a related field, or equivalent hands-on experience;
3–5 years of proven technical support experience spanning desktops, servers, and networks;
Excellent written and verbal communication skills in English are required; fluency in German is highly preferred;
Strong proficiency with Microsoft operating systems and the broader Microsoft 365 ecosystem; experience with Adobe Acrobat, Microsoft Defender, Oracle clients, and Citrix environments;
Working knowledge of TCP/IP networking, DNS, DHCP, VLAN concepts, and basic switch configuration;
Familiarity with endpoint deployment tools such as Microsoft Intune, SCCM/MECM, and Autopilot;
Excellent analytical and problem-solving skills, paired with a strong customer service orientation;
Microsoft certifications (Azure Administration, Windows Server Hybrid Administration, or Modern Desktop Administration Associate) are a distinct advantage;
Experience in regulated environments, including lab instrumentation support, is advantageous;
Full on-site availability in Fehraltorf/Zurich is required.