Cloud DevOps Engineer

Cloud DevOps Engineer

DXC

Sofia, Bulgaria

About the role

The role involves providing expert-level support in cloud operations and IT service management while ensuring high-quality incident and problem management practices. The position requires maintaining strong communication standards, adhering to operational guidelines, and driving continuous improvement across all processes. The perfect candidate must demonstrate professionalism, innovation, and technical capability to operate in complex IT environments.

Daily challenges

• Delivering practical expertise in Cloud operations, ensuring stable and efficient service performance;
• Managing incidents and coordinating timely resolution across multiple teams;
• Conducting problem management activities to identify root causes and prevent recurring issues;
• Applying ITIL4 practices and adhering strictly to established service management guidelines;
• Maintaining organization and composure under pressure while troubleshooting complex issues;
• Proactively contributing innovative ideas and supporting continuous improvement initiatives;
• Work on a shift in 24/7 coverage rotation (2-day shifts, 2-night shifts, 4 days off).

eXperience and skills required

• 3+ years of hands-on experience with cloud environments;
• ITIL4 certification and relevant hyperscale, Kubernetes, or Linux certifications;
• Proven practical experience in Cloud operations, Incident Management, and Problem Management;
• Strong troubleshooting capabilities and the ability to remain calm and structured during critical situations;
• Ability to follow instructions and operational guidelines with high attention to detail;
• Experience working in structured environments with staffing processes, onboarding, and quality assurance controls;
• Excellent English communication skills.