Senior Technical Support Engineer

Senior Technical Support Engineer

Trimble

Krakow, Budapest or Remote

Key Exciting Responsibilities

• Diagnose and resolve advanced technical inquiries, including system malfunctions, software glitches, and performance bottlenecks;
• Conduct continuous monitoring of the Transporeon platform, addressing any incidents or operational challenges as they arise;
• Implement minor system modifications or adjustments to meet existing customer needs;
• Efficiently allocate cases to specialized teams when beyond the scope of general support, ensuring follow-through to resolution;
• Serve as a mentor to new team members, sharing knowledge and contributing to product strategy discussions;
• Proactively support and update legacy systems, identifying opportunities for process and platform enhancements;
• Independently manage crisis situations or escalations, providing solutions with minimal supervision;
• Develop expertise in specific Transporeon modules or processes, becoming a go-to specialist within the team.

Essential Skills & Experience

• 3+ years of experience in a technical support environment;
• High proficiency in SQL, XML, XSL, JSON, CSV and MS Office;
• Strong knowledge of web-based application configurations (HTTP, SOAP, REST, FTP protocols);
• Excellent communication skills in English (C1 level);
• Proven ability to manage technical escalations independently;
• Excellent problem-solving abilities and a strong customer service orientation.

Bonus Points For

• Experience within the logistics or supply chain management industry;
• Bachelor’s degree in Computer Science or Information Technology;
• Previous experience with Transporeon-specific modules or similar logistics platforms.