As an AppOps System Engineer - Database Administrator, your key responsibilities will include:
Database Installation and Administration: Install, configure, and manage databases in live environments.
Performance Tuning: Fine-tune database performance to ensure optimal operation and efficiency.
Monitoring: Continuously monitor database health and performance, identifying and resolving issues proactively.
Infrastructure Management: Deploy and manage Linux Azure Virtual Machines (Linux RHEL 8.x, 9.x) and PaaS services (storage accounts, key vaults, PostgreSQL Flexi Server) using DevOps pipelines.
Application Operations: Install and configure new releases, service packs, patches, and hot-fixes for Core Banking Solutions via Azure DevOps pipelines.
Incident and Event Management: Investigate and troubleshoot technical issues and incidents in live or implementation client environments, ensuring timely resolution and adherence to SLAs. Team member of the production support 24/7 for any production issue raised by Clients.
Service Reviews: Participate in periodic service reviews, providing updates and recommendations for improvements.
Knowledge Management: Create, review, and update knowledge-based articles in the Application Operations repository.
Proactive Monitoring: Collect and evaluate database performance metrics, providing feedback to Product & QA teams.
Collaboration: Work closely with Universal Banking business units to enhance monitoring practices and service improvements.
Skills and Qualifications
Education: Bachelor's degree in Computer Science, Software Engineering, or equivalent.
Experience: Solid hands-on experience in public cloud infrastructure and services (preferably Microsoft Azure).
Technical Skills:
Solid experience with Oracle databases, specifically Oracle version 19c.
Proficiency with Windows and Linux operating systems (RHEL 8.X, 9.X).
Nice to Have:
Good knowledge or hands-on experience with PostgreSQL.
Knowledge of IT operations, High Availability, Zone Redundancy, and Disaster Recovery architectures.
Basic networking knowledge and troubleshooting skills.
Experience with scripting languages: PL/SQL, Python, Bash.
Experience with DevOps technologies, preferably Azure DevOps.
Soft Skills:
Strong analytical and problem-solving skills.
Excellent written and verbal communication skills.
Customer-centric mindset with a focus on service delivery.
Ability to prioritize and manage multiple tasks with minimal supervision.
Agile and collaborative working style.
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