Lead Business Analyst - Sales Operations

Applus+ IDIADA

Tarragona, Spain

Job Description

Position Overview

We are seeking an experienced Business Analyst to lead Salesforce implementation, optimization, and management at Applus+ IDIADA from a business perspective. This strategic role bridges business needs and technology solutions, transforming sales processes through effective system implementation and data-driven insights.

Key Responsibilities

Team Leadership & Management

Manage and mentor a team of 2 Salesforce professionals
Coordinate activities, assign tasks, and monitor performance
Foster a collaborative environment focused on continuous improvement

Salesforce Implementation & Business Analysis

Lead end-to-end Salesforce implementation projects and enhancements
Analyze and translate user needs, management requirements, and company objectives into effective Salesforce solutions
Maximize platform capabilities while minimizing unnecessary customization
Ensure best practices in configuration and business process design
Act as primary liaison between business stakeholders and technical teams
Identify opportunities to streamline sales workflows through technology

Reporting & Business Intelligence (Team Oversight)

Integrate data from Salesforce, SAP, and other tools to provide holistic business insights
Define, track, and analyze Key Performance Indicators (KPIs) for sales operations
Extract actionable insights and communicate findings to management
Coordinate development of dashboards and visualization tools

Data Management & Systems Integration

Oversee database management, data mining, and data cleansing activities
Manage data flow between Salesforce, SAP, and other enterprise systems
Conduct regular data quality assurance activities
Establish data governance standards

Training & Enablement

Develop training materials in the learning management system
Lead training sessions with Salesforce team support
Communicate effectively with stakeholders at all organizational levels
Gather user feedback and translate it into actionable improvements

Qualifications

Experience & Technical Skills

5-7 years in business analysis with CRM focus and proven Salesforce implementation leadership
Deep knowledge of Salesforce platform, SAP integration, and enterprise BI tools
Expertise in sales process reporting, data analysis, and business intelligence
Experience with data mining, visualization, system integrations, and APIs
Proven track record managing teams and translating business needs into technical solutions