Technical Support Engineer

Technical Support Engineer

ETREL

Škofljica, Slovenia

What will your day look like? Let’s describe:

• Communicating with customers via Jira, phone, email, WhatsApp, and Skype (primarily B2B support);
• Providing remote assistance via AnyDesk or TeamViewer;
• Occasionally performing service tasks as directed by the department head—Support Manager (Hardware);
• Providing internal assistance and consulting to the service, sales, and production departments;
• Participating in remote customer training at organized events or as part of the training center;
• Assisting with writing and editing user documentation;
• Testing equipment and usage scenarios.

What are you bringing? These are your secret ingredients for success:

• A bachelor’s or master’s degree in electrical engineering or a related field, or work experience in comparable fields;
• Computer literacy and an understanding of basic communication protocols;
• A knack for professional communication with clients;
• An understanding of technical documentation;
• Basic knowledge of electrical installation components;
• Accuracy, reliability, and initiative;
• Willingness to share knowledge with colleagues;
• Class B driver’s license.