Senior Business Analyst

SoftServe

Bulgaria

About the role

In this role, you will serve as a trusted advisor to business stakeholders within SoftServe's Product Management & Business Analysis Center of Excellence, defining solution scope for enterprise-level programs and projects. You'll facilitate stakeholder workshops, mentor junior Business Analysts, and apply AI-accelerated workflows across your analysis work.

Responsibilities

Elicit and document business and solution requirements
Outline and document the client's business strategy, needs, goals, and objectives
Collaborate with business stakeholders to define the desired future state of the solution
Analyze the business context and current state of the client's business, including the business model, key drivers, core processes, risks, and constraints
Plan and execute stakeholder engagement activities using techniques such as stakeholder mapping, persona development, and organizational modeling
Develop and maintain the Business Analysis Communication Plan, securing stakeholder alignment and approval
Prepare and maintain the Requirements Management Plan, securing stakeholder agreement and understanding
Organize and facilitate workshops, hackathons, and focus groups for sponsors, domain experts, and end users
Act as facilitator and moderator for diverse stakeholder groups, keeping workshops and focus groups productive
Process, structure, and validate the results of workshops, hackathons, and focus groups
Model and visualize business and solution requirements using business model canvases, value chains, use case diagrams, and data modeling
Verify and validate business and solution requirements and models with stakeholders, ensuring alignment and accuracy
Validate business and solution requirements against client input, subject matter expertise, and market data
Establish and maintain scope boundaries for solutions, preventing scope creep through gap analysis and vision documents
Allocate solution requirements to specific releases and milestones, contributing to long-term solution planning
Apply secure and responsible AI usage policies across your analysis work
Run AI-accelerated workflows during discovery activities
Set up AI agents for specific types of business analysis work
Consult stakeholders on where AI can meaningfully apply
Mentor and supervise Business Analysts, providing technical guidance and conducting performance reviews
Lead technical interviews, providing expert assessments for hiring and performance evaluation

Requirements

7+ years of IT experience, including at least 5 years in Business Analysis roles within complex technology environments
Master's degree or higher, ideally in Computer Science or a related field; business education is advantageous
Deep understanding of enterprise business operations and digital transformation concepts
Strong knowledge of software development methodologies, including Waterfall and Agile
Advanced knowledge of business process modeling and prototyping tools
Proven leadership and mentoring experience, with a track record of guiding junior team members
Strong analytical skills for critical evaluation of information and conflict resolution
Proficient stakeholder management, negotiation, and consulting skills, with the flexibility to manage shifting priorities and adapt to change
English: Upper-Intermediate-Strong
Upper-Intermediate to Advanced English proficiency; certifications such as IIBA, IREB, PMI CPMAI, or AI-related credentials are considered an advantage