Application Administrator Dynamics 365

Sirma Group

Sofia, Bulgaria

About the role

We are looking for an experienced Application Administrator Dynamics 365 to manage, configure, and maintain Dynamics 365 and Power Platform environments. The role ensures system stability and security, supports deployments, and acts as the first technical line for operational issues. A key focus of the role is to maintain an efficient incident management process within the team, handling incidents and service requests in close coordination with the development teams.

Your responsibilities

Ensure the stability, security, and operational readiness of Dynamics 365 and Power Platform environments
Manage, configure, monitor, and maintain environments
Administer security settings, user access, roles, and permissions
Coordinate and support solution deployments, releases, and environment migrations
Serve as the first point of contact for technical and operational issues
Investigate, troubleshoot, resolve, escalate, and follow up on incidents and service requests
Collaborate with development teams to analyze and resolve issues requiring code changes or enhancements
Establish, organize, and continuously improve efficient incident management processes within the team
Monitor system performance and proactively identify and address potential operational risks and issues
Ensure compliance with organizational security, governance, and operational standards

Role's requirements

4+ years of experience with Dynamics 365 administration
Strong understanding of Dynamics 365/Dataverse administration
Knowledge of Power Platform governance, including environments, DLP policies, and connectors
Familiarity with Azure AD/Microsoft Entra ID, including roles, permissions, and authentication
Solid understanding of ALM, Azure DevOps pipelines, and the solution lifecycle
Experience with ITSM tools such as ServiceNow, Jira Service Management, or similar
Ability to diagnose issues across integrations and multi-system environments
Strong communication and cross-team collaboration skills
Excellent spoken and written English