Own end-user support and the enterprise 24/7 service model, ensuring the Jira Service Desk operates against defined SLAs and KPIs; Lead and manage the outsourced support partner, holding external delivery accountable while retaining ownership of service
Install, configure, upgrade, patch, migrate, clone, and decommission supported database platforms; Operate Microsoft SQL Server and, where in scope, Oracle, PostgreSQL, MySQL, and MariaDB environments; Monitor database health...
This person will work first on RAVEN (our in-house production test automation and procedure framework project), then expand to broader Smart Manufacturing Engineering (SME) work integrating software with electronic test equipment and stations.