Director, ICTM

Director, ICTM

NATO - North Atlantic Treaty Organisation

Brussels, Belgium

Ref: 230599
Application Deadline: 02-Jul-2023
Salary (Pay Basis): 12,219.83 Euro Monthly
Grade: G23 (A6)

SUMMARY

The Executive Management (EM) Division, International Staff (IS), has the lead role in the overall management of the NATO Headquarters (HQ). Within EM, the ICTM Directorate provides support and services mainly to the North Atlantic Council (NAC), its Committees and to the IS through two pillars: Information, Communications and Technology Management (ICTM) and Archives Information and Knowledge Management (AIM). Member and Partner Nation Delegations residing at NATO HQ also benefit from some of the services and products provided by ICTM.

The ICTM pillar adheres to industry standards (Prince2, ITIL), determines architecture standards for technical infrastructure, data interchange and applications. It is responsible for compliance with security and cyber defence policies; as well as being responsible for business requirements, program/project management, quality assurance, deployment and support of technical infrastructure and applications.

The AIM pillar is the principle information and records management service at NATO Headquarters. AIM ensures the accessibility, availability and integrity of all official information produced by the NAC, its Committees and the IS. AIM supports the IS Information and Knowledge Management (IKM) Strategy through its role in the IKM governance structure by providing a coherent and effective IKM framework consisting of tools, procedures and best practices, in order to ensure the efficient flow of information and knowledge to enable IS decision making and tasking.

Reporting to and under the strategic guidance of the ASG Executive Management, the Director of ICTM is responsible for:

• translating the objectives of the Organization into high quality and reliable solutions and services to support NATO HQ’s core activities;
• providing uninterrupted services for on-site or off-site events, ensuring security and business continuity;
• acting as the ICT Operating Authority at NATO HQ;
• managing a team of about 100 staff members, excluding contractors and temporary staff; and
• implementing the budgetary resources to execute ICT activities (plan, organise, control and manage ICTM programs, projects and operations).

Key challenges facing the successful candidate for the ICTM Director position during the initial mandate will likely include:

• Assessing the structure and performance of ICTM and set the necessary approach to enable the transformation of ICTM as a fit-for-purpose and effective entity, from processes, structures and technology investments point of view, driven by EM’s wider vision and strategy;
• Enhancing ICTM’s role as the intelligent customer towards NATO Communication and Information Agency (NCIA), and other ICT service providers while ensuring the highest level of service to all customers;
• Ensuring that ICTM offers the environment for the delivery of IKM implementation so that the Organization enables effectively and efficiently the Alliance’s consensus-based decision-making process and remains up to speed in the face of an ever-changing geopolitical environment;
• Leading on IS digital transformation and serving as a change ambassador to maximize the effectiveness and resilience of NATO’s ICT systems.

QUALIFICATIONS AND EXPERIENCE

ESSENTIAL:

The incumbent must:

• have a university degree or equivalent level of qualification in a field relevant for this position, with an emphasis on Information Technology and/or Management;
• have a strong background in Information Technology and/or Information Knowledge Management (always with an ICT background) with several years’ progressively responsible experience in developing and implementing concepts and plans;
• have at least 15 years’ relevant professional experience, out of which at least 5 recent years in senior-level leadership positions;
• have extensive experience at the senior management level, in leading large and complex projects; particularly in the areas of change management and transformation;
• have at least 5 years’ experience leading, and developing a diverse team of professionals in a complex environment;
• have a qualification in a cyber security related discipline, or at least 5 years’ experience in an executive cyber security risk management role;
• have experience at leading the management of outsourced services; including the associated Service Level Agreements;
• possess a broad knowledge of current and emerging technologies, industry trends and best practices with demonstrated experience evaluating their strategic value;
• possess the following minimum levels of NATO’s official languages (English/French): V (“Advanced”) in one; II (“Elementary”) in the other.

DESIRABLE:

The following would be considered an advantage:

• senior management experience within a national government or international organisation;
• knowledge of managing ICT in the context of security environment in private, public or international organizations;
• experience managing classified information within a private, national or international organisation;
• experience implementing IKM strategies in public administration and/or international organisations;
• a higher level of proficiency in NATO’s second official language (English/French).

MAIN ACCOUNTABILITIES

Expertise Development:

Act as an advisor to ASG EM and take leadership in the implementation of various ICTM and AIM studies to offer modern and improved business operations and new ways for doing business. Develop ICTM policies, ensuring alignment with the strategic objectives of EM and the Organization. Provide advice on technology policy and process to senior IS staff and the Secretary General, ensuring consistency with NATO standards and regulations. Develop and present reports on policy analysis and project plans to high-level representatives from across the Organization and unclassified information to the Coordinated Organisations. Communicate complex concepts, strategies and policies clearly and concisely.

Planning and Execution:

Plan and supervise the development, expansion and maintenance of NATO HQ Information and Communication Technology (ICT) solutions and services, with particular regard to the implementation of Information Knowledge Management (IKM). Establish priorities and consider the needs of NATO Divisions/Independent Offices. Support the implementation of the business continuity plan. Ensure ICT availability at all times, and enable the further development of IKM at HQ.

Stakeholder Management:

Work with the senior leadership of the Organization to develop systems to meet the needs of NATO Divisions/Independent Offices and NATO Allies. Consult and work with external experts to develop solutions to ICT problems/risks at the HQ. Understand the strategic objectives of the Organization and the goal of the Secretary General to effectively develop, communicate and activate ICTM and AIM mission, goals, objectives and projects. Collaborate with the Joint Intelligence and Security Division to ensure that programmes and documents developed at NATO meet security standards and partner to develop new secure methods. Work closely with the Office of the Chief Information Officer to develop an ICT governance framework that best meets the needs of the Organisation.

Policy Development:

Assist ASG EM in implementing recommendations emerging from the Organization reform initiatives. Lead the initiation and development of policies and procedures for information technology management at NATO HQ and, in this context, contribute substantially to NATO-wide technology management initiatives. Keep abreast of developments in the IT and IKM fields in both private and public sectors.

Financial Management:

Strategise and plan for development of the ICTM budget, clearly identifying organisational and divisional priorities and allocate funding accordingly. Identify ways to support innovation when dealing with budget restrictions and hard deadlines.

Representation of the Organization:

Assist and represent the ASG EM, when so delegated, in committee meetings. Represent NATO HQ on technology and Information Knowledge Management issues at meetings and committees as required. Represent ICTM as the prime authority on IT issues to the International Staff (IS), International Military Staff (IMS) and Delegations. Act as the senior EM representative on the HQ Information knowledge Management Board.

Project Management:

Monitor diverse project teams, incorporating suggestions from senior leadership. Lead, guide and participate in multiple ICTM programmes and project implementation, such as Enterprise Resource Planning (ERP), to achieve ICTM and NATO strategic objectives. For consistent connectivity and reliable communication of ICTM and AIM projects, create new processes and monitor the existing ones that improve, while also ensuring that security protocols are followed, established and re-evaluated on a regular basis. Participate in the preparation; re-evaluation and updating of HQ contingency plans so IT functions and facilities will remain functional at a basic level in case of unforeseen events.

Organizational Efficiencies:

Identify, implement and exploit emerging technologies that will aid in the execution of ICTM work. Seek out operational suggestions from staff to contribute to smoother ICT operations during any transition periods. Champion IT change initiatives.

People Management:

Lead by example with integrity, equity, diversity and inclusion. Enable staff members’ personal and professional development in a constructive and healthy work environment for the Directorate. Manage ICTM staff consisting of permanent staff, consultants, temporary staff members and interns, who execute a variety of tasks from programme development to incident response. Inspire staff to work creatively and collaboratively with limited resources. Train staff in customer-focused service and produce quality work under tight deadlines. Create a motivating, effective and inclusive workplace. Champion diversity and inclusion, provide in-depth mentoring, coaching and training opportunities and be available to offer guidance at critical moments. Ensure that all staff under their responsibility are clear on Organizational, Divisional and Directorate objectives. Provide regular and fair feedback on performance as a staff development tool, throughout every day work, and formally via the HQ Performance Review and Development (PRD) system. Engage in a collegial dialogue and review of performance to discuss possible development and mobility opportunities for individuals, identify high potential staff and help ensure common standards are applied for an equitable process. Make recommendations for contract renewal or conversion decisions with the best interests of the Organization in mind. Participate in recruitment procedures for vacant posts in the Directorate, in accordance with NATO recruitment guidelines.

Knowledge Management:

Lead the implementation of Information Knowledge Management at NATO HQ, ensuring that IT tools and technology meet the needs of the Organisation from an IKM perspective. At the same time, ensure the efficient functioning of document processing, from its document creation to distribution and final archiving, including graphics and printing services. Direct the periodic review of ICTM policies, practices and planning to ensure continuous effectiveness and relevance in terms of meeting the needs of all NATO’s Divisions/Independent Offices.

Vision and Direction:

In line with the strategic review under ASG EM, review the existing ICTM services, processes, and tools with a view to improving service to best suit the overall needs of NATO HQ; identify opportunities for innovation and change and develop a way to plan and implement such innovations bearing in mind security and other considerations. Develop and formulate strategic goals and objectives for ICTM that are in line with division and Organization objectives, and make recommendations for the best ICTM structure as a critical enabler.

Perform any other related duty as assigned.

INTERRELATIONSHIPS

The incumbent reports to the ASG EM and liaises closely with other divisions/Independent Offices in the IS (in particular with the Joint Intelligence and Security Division and Office of the Chief Information Officer (OCIO)), International Military Staff (IMS), NATO Headquarters Consultation, and Command and Control Staff (NHQC3S). They have the responsibility to lead the activities of approximately 100 staff members. In addition, they may be required to provide ICT services to National Delegations and to support meetings and Ministerial events located both on-site and at remote locations as requested by the ASG.

Direct reports: 5
Indirect reports: 92

COMPETENCIES

The incumbent must demonstrate:

• Achievement: Sets and works to meet challenging goals;
• Change Leadership: Champions change;
• Conceptual Thinking: Creates new concepts;
• Developing Others: Provides in-depth mentoring, coaching and training;
• Impact and Influence: Uses complex influence strategies;
• Initiative: Plans and acts for the long-term;
• Leadership: Communicates a compelling vision;
• Organisational Awareness: Understands underlying issues;
• Self-Control: Stays composed and positive even under extreme pressure.

For more information on how to apply, please click the Apply button.

Apply Now

More Job Searches

Belgium      Manager and Executive      NATO - North Atlantic Treaty Organisation