Senior Software Engineer, Operations

Zendesk

Multiple Locations

Who we’re looking for

This Sr. Software Engineer, Operations position at Zendesk will be impactful to the core platform that is used to run all of Zendesk's flagship products. If you are passionate about working on applications at scale, with immediate customer impact, our friendly and encouraging team is for you.

The ideal candidate will have a background in systems engineering, with experience proactively identifying and fixing issues with distributed systems in the cloud.

What you get to do every day

Satisfy your curiosity by digging deep into distributed systems to fully understand how they work and how to improve their resiliency and scalability.
Engage with product development, and Zendesk's foundation services groups, across all phases of the software lifecycle.
Continuously improve your own and your teammates’ technical ability via pairing, pull request reviews, and collaborative feedback.
Move code and infrastructure-as-code changes through development and QA stages to production.
Actively seek to continually improve our infrastructure, code and processes.
Obsess over providing our customers with the best experience.

What you'll bring to the role

5+ years demonstrated ability improving the reliability, performance, and scalability of distributed systems; SRE principles are also applicable.
Proven understanding of cloud computing principles. AWS and Kubernetes preferred.
The ability to read and understand Ruby/Rails, TypeScript/Node.js, or other object-oriented programming languages and frameworks.
We care about making our systems better, such as refactoring code to conform to company-wide standards, and improving service uptime.
Good communication skills, both written and verbal - you’ll collaborate with our other product teams around the globe.

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